Account profile

How can I register?

You may register an account with Slotty Vegas via the Sign-up button (https://slottyvegas.com/en#!/auth/reg) at the top of the Welcome Page. You first need to enter a valid email address, which will then be your username and a password of your choice. You will then be directed to the ‘Finalize your account’ page where you must enter some personal details. Lastly, you will receive a verification code via SMS to confirm your phone number and your registration is complete.

Can my account be reopened?

Your account may be eligible for reactivation. If you had chosen simple account closure (not part of Responsible Gaming), kindly send via email to support@slottyvegas.com (mailto:support@slottyvegas.com) the below security information: - Home address - Date of birth - Payment method used to last deposit or, date you registered your account - Reason for previous closure After these details have been received, we will review your account and assist in reopening. One of our agents will then...

How can I update my phone number?

Please send an email to support@slottyvegas.com (mailto:support@slottyvegas.com) stating the below information and we will be able to update your phone. 1.Your name and Surname 2. Your Date of Birth 3. Payment method used at the casino or date you registered your account 4. Old and New phone number and reason for change

How can I update my address?

Please send an email to support@slottyvegas.com (mailto:support@slottyvegas.com) stating the below information: 1.Your name and Surname 2. Your Date of Birth 3. Payment method used to last deposit or, date you registered your account 4. Your new and old address 5. Reason why you require to update the address of your casino account 6. Proof of Address, such as a utility bill or bank statement clearly displaying your name and residential address which has been issued within the last three m...

How can I change my email?

For security reason and to be able to validate your new email address, we require that you send the request to support@slottyvegas.com (mailto:support@slottyvegas.com) and include the below information: 1. Your name and Surname 2. Your Date of Birth 3. Payment method used to last deposit or, date you registered your account 4. Your new and old email address 5. The reason you are changing your email address Kindly note that the request cannot be made over LiveChat.

How can I change my currency?

Having the right currency set on your account is one of the most important things. Therefore, ensure you select the right currency during registration. Should mistakenly register your account with a wrong currency, we would be able to close your current account in order to register a new account correctly. If you have made a deposit already, we suggest playing the balance before closing since we are unable to transfer these funds to your new account. You may contact us on LiveChat once you wish...

Where can I see my transaction history?

You may view Gaming Transaction Report and Account Statement Reports from the ‘Transactions’ page on your profile. Quick access feature - https://slottyvegas.com/en/casino#!/player/profile-cashier-payment

How can I unsubscribe/subscribe from/to promotional emails/SMS?

You may change your settings to (un)subscribe from/to our marketing materials from your Profile (http://https://slottyvegas.com/en/terms-of-service#!/player/profile-data) page in your account.

How can I close my account?

We will be very sorry to see you go. If the reason is related to our services, we would truly appreciate your feedback and we will try our best to assist you or work on improving in the short future. Should you wish to proceed with closing your account, you may find the option at the bottom of the section 'My Profile'. If on another hand, you are finding it hard to control your gambling and this is affecting your personal life, we would strongly suggest that you visit the Responsible Gamblin...

Where can I submit a complaint to management?

You may submit a complaint to our management by clicking Here (https://slottyvegas.com/en#!/complaints)