Account Profile

How can I register?

You may register an account with Slotty Vegas via the Sign-up button (https://slottyvegas.com/en#!/auth/reg) at the top of the Welcome Page. You first need to enter a valid email address, which will then be your username and a password of your choice. You will then be directed to finalize your account registration where you must enter personal details. Please be sure you enter a valid phone number as we will be sending you a verification code to complete the registration.

Can my account be reopened?

Your account may be eligible for reactivation. If you had chosen simple account closure (not part of Responsible Gaming), kindly send via email to support@slottyvegas.com (mailto:support@slottyvegas.com) the below security information: - Home address - Date of birth - Payment method used to last deposit or, the date you registered your account - Reason for previous closure After these details have been received, we will review your account and assist in reopening it. One of our agents wi...

How can I update my phone number?

Kindly send the request via email to support@slottyvegas.com (mailto:support@slottyvegas.com) and include the below information: 1.Your name and Surname 2. Your Date of Birth 3. Payment method used at the casino or date you registered your account 4. Old and New phone number 5. Reason for change One of our agents will get back to you over email once this is reviewed.

How can I update my address?

Please send an email to support@slottyvegas.com (mailto:support@slottyvegas.com) stating the below information: 1.Your name and Surname 2. Your Date of Birth 3. Payment method used to last deposit or, date you registered your account 4. Your new and old address 5. Reason why you require to update the address of your casino account 6. Proof of Address, such as a utility bill or bank statement clearly displaying your name and residential address which has been issued within the last three m...

How can I change my email?

For security reason and to be able to validate your new email address, we require that you send the request via email to support@slottyvegas.com (mailto:support@slottyvegas.com) and include the below information: 1. Your name and Surname 2. Your Date of Birth 3. Payment method used to last deposit or, date you registered your account 4. Your new and old email address 5. The reason you are changing your email address Kindly note that the request cannot be completed over LiveChat.

How can I change my currency?

Having the right currency set on your account is one of the most important things. Therefore, ensure you select the right currency during registration. Should mistakenly register your account with the wrong currency, we would be able to close your current account in order to register a new account correctly. If you have made a deposit already, we suggest playing the balance before closing since we are unable to transfer these funds to your new account. You may contact us on LiveChat once you wi...

Where can I see my transaction history?

You may generate a report from the ‘Payments’ section of your account profile. You can click here (https://slottyvegas.com/en/casino#!/player/profile-cashier-payment)for direct access. If your account is closed, please send the request over email to support@slottyvegas.com (mailto:support@slottyvegas.com) and include the below information: 1.Your name and Surname 2. Your Date of Birth 3. One of the payment methods used at the casino or date you registered/closed your account 4. Purpose of...

How can I unsubscribe/subscribe from/to promotional emails/SMS?

You may change your settings to (un)subscribe from/to our marketing materials from your Profile (http://https://slottyvegas.com/en/terms-of-service#!/player/profile-data) page in your account.

How can I close my account?

We will be very sorry to see you go. If the reason is related to our services, we would truly appreciate your feedback and we will try our best to assist you or work on improving in the short future. Should you wish to proceed with closing your account, you may find the option at the bottom of the section 'My Profile'. If on another hand, you are finding it hard to control your gambling and this is affecting your personal life, we would strongly suggest that you visit the Responsible Gamblin...

Where can I submit a complaint to management?

You may submit a complaint to our management by clicking here (https://slottyvegas.com/en/complaints)