I have an issue with a bet/game

If you believe that a game didn't payout winnings or closed suddenly, kindly first try some troubleshooting such as:

Clear cache/cookies

Open the game from a different browser 

Open the game from a different device 

Should this not solve the issue, it is important that before contacting our customer service you have at hand the following information as this will be needed in order to be investigated with the game provider:

Round ID or,

Time of occurrence with a timestamp of maximum 10 minutes 

Screenshot of the error you may be getting when opening the game 


You may generate a gaming report from your account and locate the round ID from the Transactions Section of your account.