I requested a withdrawal but balance didn't update, why?

Your balance will not change until the withdrawal is processed. You may continue playing if you wish, however, make sure to keep a sufficient balance in your account for your withdrawal to be processed, otherwise, your withdrawal request will be cancelled. Withdrawals may take up to 72 hours to be processed. In the meantime, you can manage any pending requests on the 'Payments' section of your account.

Missing balance from withdrawal

All deposits must be wagered a minimum of at least x2 as per 9.6 of our Terms & Conditions. If a withdrawal is requested prior to wagering the deposit x2 a commission fee of 10% of funds will apply. You can cancel the withdrawal from your account before it is processed by our payments team if you wish to complete the wagering to avoid the commission, however, once your withdrawal is processed this transaction can not be reversed. Quick access to Terms -

How long until I receive my winnings?

Once your account is verified, our payments team will attempt to process your withdrawal within the next 5 days. Please note that this is an estimated time which may vary depending on the queue, we will aim to process it at our earliest, however, some delays may occur. Rest assured that your request is in our queue. After the payment has been processed from our end and depending on the payment method chosen to withdraw, it may take up to 5 business days for your winnings to reach you.

Why does my withdrawal status show as pending?

Once you have requested a withdrawal the status will automatically show as ‘Pending’. Once your withdrawal has been processed by our payments team, the status will change to ‘Completed’ and you will receive an automated e-mail.

What is the minimum withdrawal amount?

Minimum withdrawal is £/$/€20/NOK1000/SEK200/RUB1500.

What is the maximum withdrawal amount?

Per transaction: €2,500 Per day: €5,000 Per week: €5,000 Per month: €20,000

What is the maximum deposit I can make?

The maximum amount per single deposit may vary depending on the payment method you are using. For example: AstroPay, Boleto, Neosurf, Paysafecard and prepaid cards (Visa/Mastercard), the maximum deposit is $/€50 / NOK-SEK 500 / 3750 RUB. Other payment methods may allow up to a maximum equivalent to €2,000 per transaction. Quick access feature -!/player/profile-deposit

What is the minimum deposit I can make?

Minimum deposit is £/$/€10/NOK100/SEK100/RUB1500/YEN1,150/PLN40 Please note that to claim a particular promotion the minimum deposit required may be higher so lease ensure you check the Table T&C's provided with the specific offer. Quick access feature -!/player/profile-deposit