I requested a withdrawal but balance didn't update, why?

Your balance will not change until the withdrawal is processed. You may continue playing if you wish, however, make sure to keep a sufficient balance in your account for your withdrawal to be processed, otherwise, your withdrawal request will be canceled. Withdrawals may take up to 72 hours to be processed. In the meantime, you can manage any pending requests on the 'Payments' section of your account.

Why is there a missing balance from my withdrawal?

All deposits must be wagered a minimum of at least x2 as per 9.6 of our Terms & Conditions ( If a withdrawal is requested prior to wagering the deposit x2 a commission fee of 10% of funds will apply. You can cancel the withdrawal from your account before it is processed by our payments team if you wish to complete the wagering to avoid the commission, however, once your withdrawal is processed this transaction can not be reversed.

How long until I receive my winnings?

Once your account is verified, your first withdrawal may take up to 5 days to be processed. Please note that this is an estimated time which may vary depending on the queue. Other subsequent withdrawals should be processed within 72 hours. Although some delays may occur from time to time, you may rest assured that your request is in our queue and will be handled accordingly. After the payment has been processed from our end and depending on the payment method chosen to withdraw, it may take up ...

Why does my withdrawal status show as pending?

Once you have requested a withdrawal the status will automatically show as ‘Pending’. Once your withdrawal has been processed by our payments team, the status will change to ‘Completed’ and you will receive an automated e-mail.

What is the minimum withdrawal amount?

The minimum withdrawal amount is €/$20 = SEK/NOK200 = RUB1500 = 2300円 = 80zł = BRL130 = NZD33.50 = MXN500 = INR1740

What is the maximum withdrawal amount?

Per transaction: €2,500 Per week: €5,000 Per month: €20,000 You may refer as well to our Terms and Conditions ( 9.24

What is the maximum deposit I can make?

The maximum amount per single deposit may vary depending on the payment method you want to use. You can see this information when selecting an option in your Deposit (!/player/profile-deposit) window.

What is the minimum amount I can deposit?

Depending on the payment method you want to use, the minimum deposit may vary. You can see this information when selecting an option in your Deposit (!/player/profile-deposit) window. Please note that to claim a particular promotion the minimum deposit required may be higher so please ensure you check the T&C's table provided with the specific offer.