I am unable to play my bonus when opening game

The game you are trying to play may not be eligible with bonus funds. Kindly refer to Term 8 of our Bonus Terms for the list of games not applicable to be used with bonus funds.

Another reason for this could be the type of promotion that you claimed as some bonuses can only be wagered together with real funds. To find out more on this, please check the terms and conditions of the promotion.