KYC Verification

Why are my documents in red/green?

Your documents may be rejected or approved by an automated system for different reasons. If your proof of identity was rejected, this could be due to the quality of the photo or because you are covering the details of your ID. In this case, simply resubmit the document and make sure it is in good quality, without flash reflecting and all details clearly visible. If the documents are rejected by the automated system even though the quality of the photo is good enough, these are to be reviewed by...

What documents do you need to verify my account?

In order to get your account verified you would need to submit an ID/Passport or driving license, proof of Address and proof of payment of all methods used. The documents must meet the following criteria: - Valid documents with all four corners visible and in good quality without covering any details and no flash reflecting - As proof of address we accept: utility bill, bank statement or payslip clearly displaying your name and current residential address which has been issued within the last ...

How do I know if my documents have been verified?

Once your account has been verified, you will be notified via email by one of the members of the verification team. You may also view the status of your documents on the KYC Portal (

Where can I upload my KYC documents?

You may upload your verification documents on the KYC Portal (, accessible through your profile. Please ensure you follow the required criteria to avoid any delays when processing the verification of your account.

How long does verification process take?

Once you have uploaded all your documents, our verification team will check and verify your account and notify you via email. We will attempt to verify your account within 24 – 72 hours, however, this may vary depending on the queue of customers. If further documentation is needed, you will be contacted by one of our team members to explain and help make the process as smooth as possible. To avoid any delays with completing the process, we ask you to kindly ensure that all documents are clearly...