Why is there a missing balance from my withdrawal?

All deposits must be wagered a minimum of at least x2 as per 9.6 of our Terms & Conditions. If a withdrawal is requested prior to wagering the deposit x2 a commission fee of 10% of funds will apply. You can cancel the withdrawal from your account before it is processed by our payments team if you wish to complete the wagering to avoid the commission, however, once your withdrawal is processed this transaction can not be reversed.